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Frequently asked questions

 

 

What are the benifits of using our services?

 

You will eliminate expensive repairs and recovery costs. Our trademarked Secure Distributed Operations Nexus Framework will save you money by preventing expensive network disasters from ever happening in the first place.

You will receive faster support. Our remote access monitoring systems enable us to resolve most issues right from our offices, securely. No more waiting around for an engineer to show up! Your staff will be back to work more quickly, translating into greater productivity and higher morale. Unlike other service providers if an on-site visit is required we don’t charge you more for it. Your support credits are good for both remote AND on-site work.

 

How does faster performance, fewer “glitches” and practically zero down-time sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance and reliability.

 

You will have fewer interruptions as we perform our work. Most IT companies have to remove employees from their seats to perform routine maintenance tasks. We keep your staff productive by doing all normal maintenance in the evenings when systems are idle; we work while you sleep!

 

You will have ALL of the benefits of an in-house IT department WITHOUT all of the costs. As an Enterprise Management Services customer, you will have access to a knowledgeable support staff that can be reached quickly should you have any problems or questions.

 

You will never have to fear a big, expensive network repair bill. Under this program, you’ll pay one flat, affordable rate and get the technical support you need. Now you can budget all your IT services just like any other business expense.

 

You will sleep easier knowing the “gremlins at the gate” are being watched and kept out of your network.

 

You will safeguard your data. We monitor and manage your backups. We check for failures, resolve issues, and ensure successful operations. Your data is encrypted three times; on your server, in-transit, and at rest at our secure data center facilities. The data on the hard disk is always more important than the hardware that houses it.

 

You will gain incredible peace of mind. As a business owner, you already have enough to worry about. We make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

Finally get the peace of mind about your IT security without having to be worried about hackers, data theft, information corruption, script kiddies, and other threats.

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Why trust us?

 

Building a great reputation in the business technology field requires a high level of trust, skill and experience. Those attributes don’t come easy. But Astra Data Solutions makes a commitment every day to ensure that we improve in each to provide high-quality service to our clients. We have worked diligently to attain the distinguished CompTIA Managed Services Trustmark, which validates the professional support and procedures we follow with all of our clients.

 

 The CompTIA Managed Services Trustmark identifies managed service providers who have demonstrated a commitment to providing managed services in a competent manner and illustrates the quality of services each of these companies delivers. It is a commitment to excellence on behalf of their clients. Companies that showcase the CompTIA Managed Services Trustmark logo pledge to follow a robust code of practices that meet or exceed the industry standard level of service their customers will receive. To learn more about the CompTIA Managed Services Trustmark, visit www.comptia.org/msptrustmark.

 

Our clients benefit by realizing “peace of mind” – Knowing that our company employs industry best practices and tools to keep your business systems up and running conveys our “commitment to quality.”

 

Astra Data Solutions is also accredited by the Better Business Bureau. Further, we are endeavoring to continue to prove ourselves by attaining additional certifications (CompTIA Security+ Trustmark).

 

    

 

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What is the CompTIA Managed Services Trustmark?

 

What is the Managed Services Trustmark?

The CompTIA Managed Services Trustmark identifies service providers who have demonstrated the highest level of competency and it illustrates the quality of services each of these companies deliver. This business credential is a commitment to excellence, made on behalf of their clients. Companies that showcase the CompTIA Managed Services Trustmark logo pledge to follow a robust code of practices that meet or exceed the industry standard level of service their customers will receive.

 

The CompTIA Managed Services Trustmark was developed through an initiative in the CompTIA Managed Services Community, constructed and validated by members of this collaborative peer group of experienced industry experts.

 

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Why contract a Trustmark Holder?

 

Organizations that carry the CompTIA Managed Services Trustmark have demonstrated their ability to properly support your business needs. To obtain this esteemed credential, our organization committed to an industry “Code of Conduct,” and underwent an assessment provided by a vendor-neutral industry association, which assures that we adhere to the highest business standards in all of our day-to-day activities.

 

The CompTIA Managed Services Trustmark offers our clients peace of mind, knowing that we employ industry best practices and tools to keep your business systems up and running. It also confirms our commitment to quality, assuring our customers that we have what it takes to help

 

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