Our Basic Management Service (BMS) combines the basic needs of any Information Technology department into a single service; node monitoring and maintenance, coupled with a cloud managed antivirus product. Servers and Workstations are monitored 24 hours a day 7 days a week sending alerts and generating problem tickets automatically for our Helpdesk to remediate. We are so confident in out antivirus Solution that we will provide No-Cost* remediation of virus infections . As an added benefit , when you sign a 1 year contract we will give you reduced hourly pricing for support and projects. This service does not include any remote support hours.
We monitor a wide range of system resources including processor, memory and hard disk Utilization. We monitor system event logs for errors . These are just a few points in a far greater list designing to catch issues before they become a nuisance to you.
We perform regularly scheduled system disk clean ups and defragmentation of mechanical drives only. In addition we perform all scheduled reboots. An important point to make is we install all Critical and Security updates that Microsoft releases to keep your system save and running in its most productive state.
We will provide each server and workstation with a centrally managed Antivirus product. We make sure its updated daily with the latest signatures and we monitor it to make sure it’s active.