Frequently Asked Questions

Businesses of all sizes and in all industries use Managed Services for a variety of different reasons. Small to medium size companies use MSPs to provide full IT and Cybersecurity services so they can focus on their core business and maintain operational cost control. Larger companies may use an MPS to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects. 

Simply put: most organizations use managed security services because modern cybersecurity is a pain in the neck. Securing your networks and devices takes constant attention to the little details daily. Cybersecurity has high stakes too: even one single missed point has the potential to let malicious hackers into your systems. Even if you have an in-house IT team to handle your business technology, they might not have the time to focus on security day in and day out painstakingly. Most in-house teams are too busy putting out fires to keep up with comprehensive cybersecurity.

 When comparing managed services vs. break/fix, the word you want to keep in mind is "proactive." Break/fix companies provide traditional services: you break your technology, they come and fix it for you. Managed services proactively prevent ~99% of breakage and cyberattacks by keeping your systems up to date and secure around the clock. Of course, the best MSPs will also roll up their sleeves and get to work fixing your systems when you need them to, which means that managed services providers are often breaking/fix providers too. 

Yes, absolutely. We understand that you are likely to have some reservations about outsourcing your IT. Perhaps you're concerned about the loss of directorship, the privacy of confidential information, or spiraling costs. Rest assured that with us you won't surrender any control. On the contrary, you'll gain additional flexibility by relieving time-consuming responsibilities to us.

If you value the corporate data files on your computer or network servers then it is definitely worth protecting. You never know if your system is going to be damaged by equipment failure, man-made or natural disasters. Your type of industry can dictate the level of importance for your record-keeping and the retention rate for your files. A crucial data backup of your valuable customer base is an essential part of rebuilding after any disaster, sometimes the determining factor if you reopen or not. Also, your computer system could suffer a non-recoverable equipment failure or be attacked by malware, destined to destroy all your data files and potentially spread a virus through your corporate networked system. The cost to try to recover or rebuild these files is enormously expensive, labor-intensive and not always successful. Why incur this level of expense and suffer the frustration when this can be prevented?

Don't get caught off guard. Talk to one of our IT experts about your company's existing data backup plan. Compare what you are doing to what we has to offer. Enjoy the peace of mind in knowing whatever happens, and your corporate data is secure.

Most networks that we encounter are very far from healthy, although the client often doesn't realize it. There is a lot that can be done, from installing patches to verifying and improving security to replacing outdated hardware that will improve the average network. You have to have the right technical skills, the suitable network management systems and be prepared to spend the time on proactively stabilizing the network.

Endpoint protection, or endpoint security, is a general term that describes cybersecurity services for network endpoints, like laptops, desktops, smartphones, tablets, servers, and virtual environments. These services may include antivirus and antimalware, web filtering, and more.

Endpoint protection helps businesses keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware, and other cyberatta

Criminals are constantly developing new ways to attack networks, take advantage of employee trust, and steal data. Smaller businesses may think they’re not a target, but that couldn’t be further from the truth. In fact, small businesses with 100 employees or fewer now face the same risk of attack as a 20,000-employee enterprise.*

No matter their size, businesses need reliable endpoint security that can stop modern attacks. And since most companies are subject to some form of compliance and privacy regulations, protection for endpoints is 100% necessary to help businesses avoid hefty fines and damage to their reputation due to a security b